Shipping Policy

Processing Time

Orders for prints and paintings are typically processed within 3-5 business days. You will receive a confirmation email once your order has shipped.

Shipping Rates and Delivery Estimates

Shipping rates vary depending on the size and destination of the order. Estimated delivery times will be provided at checkout but may vary based on carrier delays.

International Shipping

We offer international shipping; however, the customer is responsible for any customs fees or import taxes.

Order Tracking

Once your order has been shipped, we will provide a tracking number via email.

Damages

If your order arrives damaged, please contact us immediately at support@jmadsondripworks.com with photos of the damage, and we will assist in resolving the issue.

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Refund Policy

Returns

Due to the custom nature of our products, we do not accept returns on prints or paintings. Exceptions may be made if the item is defective or damaged during shipping.

Refunds

Refunds are only issued in the case of defective products or items damaged during shipping. Please contact us within 7 days of receiving your order to request a refund.

How to Request a Refund

To request a refund, email us at support@jmadsondripworks.com with your order number and a description of the issue. You may be asked to provide photographic evidence of the defect or damage.